Some of you have been having some issues with the Commissary not accepting your printable coupons recently. I have rounded up some information from Facebook Comments, DeCA notes and the official coupon policy on using printable coupons at the Commissary that will (hopefully) make your trips go smoothly!
Note that ALL commissaries are required to follow the official DeCA coupon policy and all procedures. Store directors, cashiers or other employees are not allowed to create their own rules. ALL stores have to adhere to the exact same rules as outlined in the official DeCA policy. (See FB comment above)
Many stores have had issues with the transition to the new barcodes. On February 22nd DeCA released a statement in reference to patron iniquiries about why printable coupons weren’t scanning or being accepted. In the statement pictured above DECA writes that the cashier should manually enter the codes if the coupon does not scan properly. (They suspect that the scanning issues are because computers are on the lowest setting, but I have always set mine that way and never had an issue).
However the issue for may of you is not the coupon scanning, but the computer rejecting it. Registers don’t recognize coupons for a variety of reasons, but if the cashier can verify you have bought the correct product then your coupon should be accepted. There is nothing in the Commissary Coupon Policy that says the Commissary does not accept internet coupons that do not scan or that are questioned by the register. If you are having issues I recommend printing out or saving an image of the comment from Facebook and highlighting the portions of the policy mentioned below.
Additional Requirements for Internet Coupons:
k. Commissaries may accept Internet coupons. Internet coupons cannot be accepted for free products. Internet coupons must contain a typical barcode and PIN and may also contain a GS1 DataBar or a Dot Scan Barcode below the expiration date. “Buy One Get One Free” coupons are acceptable if they meet all other requirements.
When coupons scan at something other than face value:
Also in this Facebook Note they address counterfeit coupons. If the Commissary tells you they can not accept a coupon because it is counterfeit they should be able to show you the notice indicating that particular coupon is not to be accepted. If you received the coupon from a legitimate source you can be sure the coupon you have is valid. Note that in some cases if someone has mass photocopied a printable coupon, valid copies of that coupon may become void as well. For more information on recognizing Fraudulent coupons, check out my post here.
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